Justin Wood Terms and Conditions
Delivery:
upon pre-arranged delivery Justin Wood will deliver to address only. Any action whereby a member of business wilfully helps move any item into dwelling is acting on good faith and is not liable for any damages. Any discrepancy of product shall be addressed at point of delivery. Justin Wood relinquishes responsibility thereafter.
Installation:
Justin Wood is not to be held liable for damages on pre-arranged installs. All items for installation are based on standard home guide sizing. Home owner will not be refunded if he/she has not specified building material that may inherently affect the installed product functionality, or agreed a size that does not fit the space.
Shipping:
Varies per item, in the event of damages and or preauthorized returns. Buyer assumes responsibility for all shipping charges.
Design accuracy:
Justin Wood reserves the right for measurement accuracy +/- 5cm of specified invoiced dimensions and may alter product design to improve structural stability or for any unforeseen issues. Great consideration has gone into our table designs to reduce the effects of warping, real wood products are hygroscopic in nature; they will readily absorb and expel moisture from the atmosphere. Ambient changes in temperature and humidity can cause expansion or contraction in wood products. These dimensional changes may result in cracking, splintering, and or warping; all of which are considered an intrinsic risk of wood products and are not claimable defects. Justin Wood requires all clients to maintain a constant 30% interior humidity level to avoid deformation of products. Justin Wood is not liable for any deformations while in the client’s possession.
Staining:
Justin Wood is not liable for shade and or colour variances. Stains can vary dramatically from wood species, and every piece of wood is unique and takes the stain differently. Colour deviation of any form is not a claimable defect.
Table spotting\staining:
Once item is in client possession. Justin Wood is not liable for any spotting or staining that may occur as a side-affect from UV staining, sun fade, chemical cleaning, or any other adverse external factors.
Warranty
Warranty limitations: you are responsible for all transportation costs to and from your residence. - If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value. -the warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition. (Note: hairline and or significant cracking or cupping after 30 days is only caused from improper humidity levels) - The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home. -Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.